Course Catalog (1042 Courses)

Inspire your workforce to deliver service from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring, best-selling program features the true story of "Johnny," a young man who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization. Streaming version of the "Johnny the Bagger: A True Story of Customer Service™" course.

New Micro-Learning! Remote teams and mobile workers are becoming more and more popular among businesses. This makes tracking an employee’s efficiency and productivity very difficult. This course tackles time theft… when an employee accepts pay from their employer for work that they haven’t actually done, or for time they have not actually put into their work. Time theft can certainly hurt business by decreasing employee productivity and costing the organization money.

New Micro-Learning! The human body is designed to experience stress and react to it. Stress can be positive, keeping us alert, motivated, and ready to avoid danger. Stress becomes negative when a person faces continuous challenges without relief or relaxation between stressors. As a result, the person becomes overworked, and stress-related tension builds.

New Micro-Learning! Harassment in our workplace is unacceptable – in any format! Being an active bystander in a situation where someone is being harassed can be speaking up and telling the harasser to stop… or it can be subtle (e.g. stepping between the harasser and the target of the harassment). The important thing to remember is that if you see harassing behavior - and you feel comfortable - you CAN intervene.

New Micro-Learning! More and more teams are working remotely - and for many people - this is a brand-new experience. For managers, this means another level of complexity when it comes to supporting team members while making sure that the work gets done. This course is designed to give you some ideas for how to keep your team engaged and productive while they are working remotely.

New Micro-Learning! On March 18, 2020, President Trump signed into law the Families First Coronavirus Response Act. This law requires certain employers to provide paid family leave to employees who are caring for a child due to a school or daycare closure, and requires certain employers to provide two weeks of paid sick leave to full-time employees for six COVID-19 related absences.

New Micro-Learning! In this module, we'll reviewed several areas where managers get themselves into trouble when it comes to pre-employment screenings such as: inquiring about criminal records, improperly using information from credit reports, improper reference checks and the actual interview itself.

New Micro-Learning! Selecting the right person requires a structured interview process that evaluates for three dimensions: 
capability, commitment & chemistry. An effective three-dimensional interview starts with preparation. The bottom line is this; a consistent, structured interview process is the single most important factor in conducting an effective interview.

New Micro-Learning! Asking inappropriate or illegal questions is probably one of the areas that get people into trouble more often than anything else. That's because the courts and EEOC guidelines have made it clear that you can't ask questions that discriminate against protected groups, don't predict successful job performance, or not job related.

New Micro-Learning! Every day, organizations come under fire for hiring people with a past the company should, and could have, been aware of. Studies show that over 30 percent of all résumés contain fabrications. So checking out references and doing thorough background research on a candidate is becoming more and more important.