TrainingBriefs® Why Cultural Sensitivity Matters

Cultural sensitivity is about being aware of and respectful toward the beliefs, values, practices, and customs of different cultures. In the workplace, it means understanding and appreciating the diversity of cultural backgrounds that colleagues, clients, vendors and customers bring and responding in ways that are respectful and inclusive.

By incorporating cultural sensitivity into daily interactions, organizations can create a more harmonious, productive, and inclusive environment. When you really think about it, cultural sensitivity helps build a respectful, inclusive, and high-performing work environment where diversity is seen as a strength. It reduces misunderstandings and promotes positive relationships between coworkers, clients, and partners, fostering better business outcomes.