Search Course Catalog (38 Courses Found)

Receiving feedback at work is the process of listening to and accepting input (both positive and constructive) about your performance, behavior, or skills from managers, coworkers, or clients. When you accept feedback with a positive attitude, you not only grow as an individual, but you also contribute to a stronger, more effective team and workplace. It’s a key part of personal and professional growth.

Soft skills training develops crucial interpersonal, emotional, and social skills that are vital for effective communication, collaboration, and problem-solving. Unlike specific, measurable technical (hard) skills, soft skills broadly influence how employees interact and approach their work.

Critical thinking is the skill of objectively analyzing information, evaluating situations, and making sound decisions. It involves challenging assumptions, recognizing biases, and considering various viewpoints to effectively solve problems, enhance processes, and reach goals.

Workplace relationships are the positive connections and interactions among employees. They're essential for a healthy work environment, fostering collaboration and trust. When these relationships are strained, productivity and morale can suffer, making professionalism and clear communication vital for effective management.

Compassion is an empathetic, caring, and supportive attitude toward colleagues, team members, employees and others. It involves recognizing and responding to the challenges, emotions, and needs of others in a way that fosters a positive and collaborative work environment. By fostering a culture of compassion, our organization can create an environment where employees thrive personally and professionally, leading to a stronger, more sustainable workplace.

Ideation is the crucial process of generating, developing, and sharing new ideas to address challenges, enhance processes, create products, or achieve objectives. It is fundamental for fostering creativity and innovation within organizations, empowering teams to brainstorm solutions and identify opportunities for growth.

Generational diversity in the workplace presents both opportunities and challenges. Recognizing the distinct communication styles, strengths, and preferences of each generation is key for organizations. By moving beyond stereotypes and fostering understanding, companies can cultivate an inclusive, collaborative, and productive environment where all generations feel valued and empowered, ultimately leading to a stronger and more resilient workplace.

Networking is all about building and maintaining professional relationships with colleagues, peers, mentors, and others within or outside an organization. It's a deliberate effort to connect with individuals who can share knowledge, offer support, collaborate on projects, or open doors to new opportunities. Networking matters because it fosters professional growth, collaboration, and a sense of community.

Effective communication is the exchange of information in a clear, concise, and respectful way that ensures everyone understands each other’s messages, ideas, and expectations. It involves active listening, empathy, clarity, and a willingness to give and receive feedback constructively. Effective communication matters because it lays the foundation for positive interactions, better understanding, and achieving shared objectives.

Collaboration amplifies strengths, mitigates weaknesses, and creates an environment where individuals and organizations can thrive. It’s not just about working together but achieving more together. Collaboration matters because it enhances the ability to achieve shared goals, fosters innovation, and creates a positive and productive work environment. It’s a cornerstone of success for both individuals and the organization as a whole!

Emotional intelligence is essential for fostering strong workplace relationships and effective communication. It involves understanding and managing emotions in oneself and others, which enhances collaboration and professionalism. By recognizing emotions, fostering empathy, and practicing self-regulation, individuals can improve interactions and create a positive work environment.

Wouldn’t it be great if we could have differing viewpoints at work – and communicate those differences in a way that was respectful, focused on finding a solution, and open to compromise? Instead of trying to "win" the argument, we would work together to find a strategy and common ground that incorporated the strengths of both ideas. This is a constructive disagreement. Constructive disagreement matters because it leads to smarter decisions, sparks innovation, strengthens relationships, and helps individuals and teams grow.

Exceptional customer service is providing prompt, helpful, and friendly support to customers, ensuring that their needs are met and that they leave with a positive impression of you, the department and the organization. It involves not only solving problems but also creating a smooth and satisfying experience throughout all interactions. This can apply to both external customers, those who purchase products or services, as well as internal customers, colleagues or departments within the company that rely on support from others.

Is your business looking for ways to tap into the skills and talents of neurodivergent workers? Organizations of all sizes and in all industries can benefit from supporting neurodiversity and capitalizing on the talents of neurodivergent workers. While no two neurodivergent people are alike, they can bring useful skills and perspectives to the workplace, and help employers look at problems in new ways.

One of the key factors to leading a successful team or organization is knowing how to engage employees. If the leaders of an organization understand the level of passion their employees, team members and staff have for their jobs, they are a step ahead of the competition. Employee engagement is the emotional commitment and connection that employees feel toward their work, the organization they work for, and its goals. Engaged employees are often motivated to go above and beyond their basic responsibilities and are more likely to remain with the company long-term. Engaged employees are the backbone of a thriving organization.

Meeting preparation involves all the activities and planning required to ensure a meeting is productive, efficient, and achieves its objectives. It ensures that the time invested in a meeting delivers real value, fostering efficiency, collaboration, and better outcomes. Without preparation, meetings can become unproductive, frustrating, and a drain on resources.

Professionalism on the job is more than just meeting workplace expectations - it’s the foundation for personal and organizational success. It builds a reputation for competence, fosters collaboration, and sets the stage for growth and innovation. Ultimately, professionalism at work benefits everyone, creating a culture of respect, trust, and achievement.

Providing effective feedback is essential for both personal and professional development, especially in refining presentation skills. This course illustrates the difficulties an employee encounters in receiving helpful feedback from a colleague, stressing the value of clear and actionable input for skill enhancement. It highlights the significant role of direct, constructive feedback in fostering professional growth, emphasizing the need for feedback providers to be clear, specific, and encouraging, allowing recipients to make substantial improvements in their abilities and performance.

Accountability and transparent communication are essential for managing mistakes and sustaining trust within a team. This module examines the impact of failing to acknowledge errors and underscores the role of openness in personal development and upholding organizational integrity. Recognizing the value of personal accountability and clear communication in addressing mistakes is crucial. It emphasizes the importance of creating a supportive environment that encourages honesty, builds trust, and cultivates a culture of ongoing improvement.

Effective presentation skills are crucial in conveying ideas, results, and strategies compellingly and confidently within the workplace. This course underscores the critical role of presentation skills in professional settings and the need for individuals to develop confidence in their delivery. Remember, effective communication is not just about what is said, but how it is said, and the importance of engaging the audience through dynamic delivery and preparation.