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Coaching a high-performing employee is one of the most enjoyable aspects of being a leader. But, it requires sensitivity or it can become like walking the razors edge between encouraging them to do more and pushing them too far.

Maintaining confidentiality at the workplace is of utmost importance in today’s competitive world to ensure that information about customers, clients, and employees are safe.

Great customer service means putting your heart into everything you do. It’s about making customers feel valued. We all must take an active role in creating a customer-centric workplace.

The behaviors we display at work can help you get a promotion, succeed on projects, meet goals, and just generally enable you to enjoy your job more. Identify the common behaviors of successful employees.

In this course, we'll take a look at an example of this type of situation and spend some time talking about what we, as managers and leaders, should do to ensure that we are always approachable.

A code of ethics establishes parameters for professional conduct. A breach of confidential information by a former employee can be disastrous.

You and a friend are having lunch… when the friend reveals that she has been fostering uncertainty about her company’s competitor... you know... spreading rumors about them. What would you do?

In this course, you’ll observe two coworkers having a casual conversation when one of them makes the suggestion of obtaining inside information to win a contract bid.

This course looks at a specific hiring example and spends some time talking about what you should do in this situation making sure you always act with integrity.

When someone at work asks you to deceive others by lying or breaking promises, they’re asking you to compromise your integrity, your reputation, your job, even the company’s reputation and possibly the safety of others.