Search Course Catalog (33 Courses Found)

Contains all of the available courses within the TrainingFlow™ LMS.

Results for Topic: Customer Service

Glad I Could Help: Real <mark>Customer Service</mark> Situations for Discussion™ (Streaming)

Glad I Could Help: Real Customer Service Situations for Discussion™ (Streaming)

25 Minutes Level: Foundational
Help service representatives deal effectively with difficult customer situations. Streaming course version.
Topics: Customer Service, Sales & Service, Professionalism
Industry Settings: Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees
Streaming Video
Johnny the Bagger: A True Story of <mark>Customer Service</mark>™

Johnny the Bagger: A True Story of Customer Service

30 - 45 minutes Level: Foundational
Inspire your workforce to deliver service from the heart. This self-study eLearning program drives home the ideals and themes from the best-selling program.
Topics: Customer Service, Change, Motivation, Interpersonal Skills, Professionalism
Industry Settings: Office & General, Retail
Target Audience: Employees
Classic Course
Glad I Could Help: Real <mark>Customer Service</mark> Situations for Discussion™

Glad I Could Help: Real Customer Service Situations for Discussion™

30 - 45 minutes Level: Foundational
Dealing with an angry customer, whether internal or external, can be a tough business challenge. This course will equip your employees to handle those calls and confrontations professionally and calmly.
Topics: Customer Service, Sales & Service, Professionalism
Industry Settings: Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees
Classic Course