Search Course Catalog (33 Courses Found)

Contains all of the available courses within the TrainingFlow™ LMS.

Results for Topic: Customer Service

TrainingBriefs® The Angry Customer

6 Minutes Level: Foundational
When it comes to serving customers or clients, you will eventually experience a situation in which one or more are not happy. It's how you react in those types of situations that impacts the perception the customer has about the level of service they are experiencing.
Topics: Customer Service, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

TrainingBriefs® Dealing with Angry Customers

6 Minutes Level: Foundational
Customers get rude or angry for a variety of reasons—some justified, some not. And it’s very likely you’ll encounter rude or angry individuals at one time or another. It’s how you respond that can make the difference between a customer who feels satisfied with the resolution and one who vows never to patronize our business again. This course explores strategies for dealing with an irate customer.
Topics: Customer Service, Interpersonal Skills, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

TrainingBriefs® Coworkers Are Customers, Too!

5 Minutes Level: Foundational
When it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.
Topics: Customer Service, Communication, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

TrainingBriefs® Behaviors to Improve Customer Service

5 Minutes Level: Foundational
Great customer service means putting your heart into everything you do. It’s about making customers feel valued. We all must take an active role in creating a customer-centric workplace.
Topics: Customer Service, Interpersonal Skills, Sales & Service, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

Got Sales?™ Sales Opportunity Management

25 Minutes Level: Foundational
By the end of this course, you will be able to identify the importance and techniques for sales opportunity management. Sales opportunity management involves creating a sales cycle and navigating the steps in the sales process to close the sale.
Topics: Sales & Service, Sales, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Got Sales?™ Territory Planning

25 Minutes Level: Foundational
A territory may be geographic or it may consist of assigned accounts. By the end of this course, you will be able to identify the importance of territory planning and the techniques for territory planning.
Topics: Sales & Service, Sales, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Got Sales?™ Outbound Telephone Selling Techniques

25 Minutes Level: Foundational
By the end of this course, you will be able to identify the importance of outbound telephone selling Techniques and the techniques for outbound telephone selling.
Topics: Sales & Service, Sales, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

GotSales™ Product and Solution Understanding

20 Minutes Level: Foundational
Product and solution understanding is the broad and deep knowledge of common product or service problems and their associated solutions, including competitive alternatives. Understand how customers use your solutions.
Topics: Sales, Sales & Service, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

GotSales™ System Proficiency

20 Minutes Level: Foundational
By the end of this lesson, learners will be able to identify the importance of System Proficiency and the different types of organizational systems.
Topics: Sales, Sales & Service, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Got Sales?® Customer Care

20 Minutes Level: Foundational
Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.
Topics: Sales & Service, Sales, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General