Search Course Catalog (383 Courses Found)

The Medical Leave Act (FMLA) law and requirements can be complicated. This course provides a basic understanding of the FMLA. As a busy manager or supervisor, you should always get an expert involved whenever you deal with an FMLA issue.

Define the key legal terms associated with workplace retaliation. Identify the three major consequences of retaliation in the workplace. Understand management’s responsibility in preventing retaliation.

We depend on our coworkers to get things done, and they depend on us. By the end of this course, you will be able to identify ways to positively impact and support internal customers.

Being a leader means many things. By the end of this course, you will be able to identify and react appropriately to retaliation as well as create a safe environment for employees.

Having satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success. Taking the time to provide exceptional internal customer service will go a long way in opening opportunities in your career, burnishing your reputation and positioning you for success.

Often times we can find ourselves in difficult situations when making the right decision is not always easy or clear. By the end of this course, you will be able to identify some of the most common work-related concerns as well as identify the best course of action given an ethical or compliance situation.

Conflict is a part of life – and that’s especially true in the workplace. This course gives managers a new perspective on understanding and resolving conflict. Use the T.I.M.E.™ model to your advantage and resolve workplace conflict.

After completing this course, you will have a greater understanding of respect and its impact in the workplace. It is not always easy to get along with people who are different from us. But the rewards are immeasurable when we make an effort and succeed. It takes time, patience, and lots of discussion.

Differences in race, religion, age, ethnic background and sexual orientation add to the diversity of experience each individual brings to the team. This course will give you increased confidence as a manager helping you create a more productive team, with fewer inter-personal conflicts.

Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves. By completing this course, you will benefit from increased job satisfaction, stress reduction, and more efficient customer service.