Search Course Catalog (42 Courses Found)

Contains all of the available courses within the TrainingFlow™ LMS.

Results for Topic: Sales & Service

Whale Done!™ in Action

Whale Done!™ in Action

30 - 45 minutes Level: Foundational
This course will help you learn how to build trust, accentuate the positive and, when a mistake occurs, redirect the energy for a more productive outcome by showing applications of the technique in the workplace.
Topics: Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
Classic Course
Glad I Could Help: Real Customer Service Situations for Discussion™

Glad I Could Help: Real Customer Service Situations for Discussion™

30 - 45 minutes Level: Foundational
Dealing with an angry customer, whether internal or external, can be a tough business challenge. This course will equip your employees to handle those calls and confrontations professionally and calmly.
Topics: Customer Service, Sales & Service, Professionalism
Industry Settings: Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees
Classic Course