Search Course Catalog (44 Courses Found)

Contains all of the available courses within the TrainingFlow™ LMS.

Results for Topic: Sales & Service

Got Compliance?™ Unintended Ethical Dilemmas (Sales Situations)

14 Minutes Level: Intermediate
If you find yourself in an ethical dilemma, employ a simple strategy. Gather your thoughts about what’s going on and the possible implications, organize a constructive response that allows you to maintain relationships while upholding your values, and take the appropriate action.
Topics: Ethics, Compliance, Leadership, Sales & Service, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Glad I Could Help: Real Customer Service Situations for Discussion™ - Video Course

25 Minutes Level: Foundational
Help service representatives deal effectively with difficult customer situations.
Topics: Customer Service, Sales & Service, Professionalism
Industry Settings: Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

Another Look: Defining Respect in Healthcare™ - Video + Post Test

25 Minutes Level: Foundational
Improve quality of cross-cultural care by recognizing impact of hidden biases.
Topics: Diversity Dynamics, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion & Equity
Industry Settings: Healthcare
Target Audience: Employees

Sales Series: Coach the S.A.L.E.™ for Sales Managers - Video + Post Test

25 Minutes Level: Intermediate
Help sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.
Topics: Sales & Service, Communication, Interpersonal Skills, Leadership, Professionalism
Industry Settings: Office & General
Target Audience: Managers / Supervisors

Bad Apples™: How to Deal with Difficult Attitudes - Video + Post Test

30 minutes Level: Foundational
Eliminate negativity by dealing effectively with difficult attitudes.
Topics: Interpersonal Skills, Change, Communication, Leadership, Sales & Service, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

A.C.E. It!™: How to Solve Tough Workplace Problems - Video + Post Test

30 - 45 minutes Level: Foundational
Help individuals and teams quickly confront and solve workplace problems.
Topics: Interpersonal Skills, Change, Communication, Leadership, Sales & Service
Industry Settings: Industrial & Manufacturing, Office & General
Target Audience: Employees

Bad Apples™: How to Deal with Difficult Attitudes

40 minutes Level: Foundational
Bad Apples will provide you with a clear, easy-to-use model that will help you think things through to deal with negative attitudes. This course walks you through five scenarios, which demonstrate negativity problems and how to deal with them to improve results.
Topics: Interpersonal Skills, Change, Communication, Leadership, Sales & Service, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

Win the S.A.L.E.™ Supporting the Sale

30 Minutes Level: Intermediate
This course is great for employees who are new to sales or sales-related work. It explains how to build trust with prospects and customers, demonstrates ways to maintain customer loyalty when handling complaints, and describes how to recognize opportunities and "upsell" existing customers.
Topics: Sales & Service, Communication, Professionalism
Industry Settings: Office & General, Retail
Target Audience: Employees

Sales Series: Win the S.A.L.E.™ - Coaching for Sales Success

30 Minutes Level: Intermediate
This program is designed to help sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.
Topics: Sales & Service, Communication, Professionalism, Coaching & Mentoring
Industry Settings: Office & General, Retail
Target Audience: Managers / Supervisors

Win the S.A.L.E.™: Putting it All Together

35 Minutes Level: Foundational
Designed for service and support professionals. This program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.
Topics: Sales & Service, Communication, Sales, Professionalism, Coaching & Mentoring
Industry Settings: Office & General
Target Audience: Employees