Search Course Catalog (190 Courses Found)

Contains all of the available courses within the TrainingFlow™ LMS.

Results for Topic: Communication

  • 7 Minutes Level: Intermediate
    New Micro-Learning! One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager, supervisor or boss.
    Topics: Collaboration, Communication
    Industry Settings: Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 6 Minutes Level: Foundational
    New Micro-Learning! When differences get in the way of peer-to-peer relationships at work, everyone loses. The challenge is that we sometimes expect people to see things the same way we do. And when they don't, we get frustrated, we get angry, or we just get fed up and walk away.
    Topics: Communication, Interpersonal Skills, Conflict Resolution, Personal Performance
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 5 Minutes Level: Foundational
    Thinking like the customer is one of the best ways to improve your customer service! Great for session starter, energizer and reinforcing key messages on customer service.
    Topics: Customer Service, Communication, Interpersonal Skills
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: Employees
  • 7 Minutes Level: Intermediate
    New Micro-Learning! Emotional intelligence is the capability to identify and manage one's own emotions, as well as the emotions of others. Leveraging the power of emotional intelligence helps a person guide their thinking and behavior, and then manage and/or adjust emotions to adapt to environments or achieve one's goal(s).
    Topics: Collaboration, Communication, Leadership, Management
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 5 Minutes Level: Foundational
    New Micro-Learning! You may be hearing someone during a conversation, but are you really listening? Are you actively listening? Active listening simply means being deeply engaged in and attentive to what the speaker is saying... as it requires more listening than talking.
    Topics: Communication, Professionalism, Personal Performance
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 5 Minutes Level: Intermediate
    New Micro-Learning! You may do a superb job of preparing for a meeting, running the meeting and even getting the best out of your team.
    Topics: Communication, Leadership, Management
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General
    Target Audience: Managers / Supervisors
  • 30 Minutes Level: Intermediate
    The Medical Leave Act (FMLA) law and requirements can be complicated. This course provides a basic understanding of the FMLA. As a busy manager or supervisor, you should always get an expert involved whenever you deal with an FMLA issue.
    Topics: Compliance, Communication, Management, Professionalism
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: Managers / Supervisors
  • 25 Minutes Level: Intermediate
    Having a committed mentor is a key factor to improving employee engagement - and we know that good engagement means employees will stay longer and their contributions increase.
    Topics: Coaching & Mentoring, Communication, Interpersonal Skills, Leadership, Collaboration
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 35 Minutes Level: Foundational
    Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. The good news is there is a process for dealing with these difficult people! The course will walk you through four scenarios, which demonstrate negativity problems and how to deal with them to improve results.
    Topics: Collaboration, Communication, Interpersonal Skills, Leadership, Conflict Resolution
    Industry Settings: Healthcare
    Target Audience: General
  • 8 Minutes Level: Intermediate
    As a leader, your ability to manage workforce performance effectively is the single most important factor in attracting and retaining motivated, productive, and loyal employees. You may have taken the time to build great relationships with your employees. Ask yourself, “How do I maintain those relationships on a daily basis?”
    Topics: Leadership, Communication
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: Managers / Supervisors
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