Search Course Catalog (249 Courses Found)

New Micro-Learning! Change is pervasive and constant. And that's why being able to navigate change is a required skill. This course leverages the Change Response Strategy - a tool you can use in any change situation to analyze a change and effectively communicate to express your concerns, share needs, and get answers to questions.

New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but how professionally you conduct yourself in a team. In this course you'll learn about three ways you can be cooperative and respectful in the workplace; building relationships, sharing the credit and keeping your manager informed.

New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but how professionally you conduct yourself in a team. The course takes a look at the concept of being positive and proactive in all that you do.

New Micro-Learning! In an ideal world, everyone - sales, support and service - would all be highly connected. Everyone would know all the details about a customer account and everything would go off without a hitch. But, as we all know, the reality is misunderstandings, mistakes and problems happen. What's important is how you handle the situation. The truth is, how you recover from a problem can be a major factor in keeping that customer's business.

New Micro-Learning! One way in which you can support the sales process is by recognizing and responding to sales opportunities as they present themselves. The key, just like it is with any sales strategy, is to ask questions and then really listen to the answers using the ask, listen, clarify and confirm strategy. This will help keep the customer engaged and confirm understanding of the opportunity.

New Micro-Learning! Diversity is a fact of life in today’s workplace. Which means we need to be able to recognize and respond to those similarities and differences and make better decisions based on those understandings. In this short course, we’ll explore the importance of providing accurate feedback to our direct reports - and being open their insights.

This program is about recognizing and preventing bullying in the workplace. Bullying can happen in any size organization and in any department. Awareness is paramount. It is everyone's responsibility to prevent it. Streaming course version.

As a leader, you’ve definitely dealt with someone who has a bad attitude! Attitudes can cause some of the most challenging situations in just about any relationship. Just being around someone who complains, whines or simply doesn’t say anything can cause you to feel frustrated, angry, or even helpless. The good news is there is a process for tackling this poor performance!

New Micro-Learning! Getting people to care when they think something is no big deal or when they just don’t seem to have any sense of urgency can be a challenge. This course takes a look at the impacts an individual has on the rest of his or her co-workers when they display a lack of commitment to the team and the organization.

New Micro-Learning! Confronting someone who isn't flexible can feel exasperating. That's why it is so important to recover and go on; regain a positive attitude, and then find ways to keep things moving. One of the best ways to do this is to follow through on your commitment to help others improve their attitude. Encourage them even when we see the slightest change for the better. A little encouragement can go a long way!