Search Course Catalog (97 Courses Found)

Contains all of the available courses within the TrainingFlow™ LMS.

Results for Target Audience: Employees

Customer Service: Think Like a Customer

5 Minutes Level: Foundational
Thinking like the customer is one of the best ways to improve your customer service! Great for session starter, energizer and reinforcing key messages on customer service.
Topics: Customer Service, Communication, Interpersonal Skills
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

The Consequences of Sexual Harassment™ (CA Employees)

60 Minutes Level: Foundational
Specific for California Sexual Harassment Training Requirements! This interactive course is designed to meet SB1343 requirements for employee training and will engage each learner with a realistic view of workplace sexual harassment and the fallout associated with a non-compliant culture.
Topics: Sexual Harassment, Harassment, Abusive Conduct
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

The Consequences of Sexual Harassment™ (NY/NYC Employee)

50 Minutes Level: Foundational
Specific for New York Sexual Harassment Training Requirements! Using realistic and dramatic videos, character interviews and interactive components this new course helps participants become more aware of the personal consequences surrounding sexual harassment and to help them identify what they should do if they experience or witness a sexual harassment situation.
Topics: Sexual Harassment, Harassment, Abusive Conduct
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

TrainingBriefs® Competing Customer Service Priorities

5 Minutes Level: Foundational
Customers deserve our undivided attention. Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.
Topics: Customer Service, Sales & Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

TrainingBriefs® Strategies for Success

7 Minutes Level: Foundational
Success in your workplace will mostly be determined by your attitude. This course focuses on the strategies shown here which you can use to ensure that you get along, get noticed, and get ahead.
Topics: Professionalism, Communication, Interpersonal Skills
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

TrainingBriefs® Coworkers Are Customers, Too!

5 Minutes Level: Foundational
When it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.
Topics: Customer Service, Communication, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

TrainingBriefs® Behaviors to Improve Customer Service

5 Minutes Level: Foundational
Great customer service means putting your heart into everything you do. It’s about making customers feel valued. We all must take an active role in creating a customer-centric workplace.
Topics: Customer Service, Interpersonal Skills, Sales & Service, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

TrainingBriefs® Behaviors for Success

6 Minutes Level: Foundational
The behaviors we display at work can help you get a promotion, succeed on projects, meet goals, and just generally enable you to enjoy your job more. Identify the common behaviors of successful employees.
Topics: Professionalism, Communication, Motivation, Interpersonal Skills, Collaboration
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

PREVAIL!® Armed Intruder Preparedness & Response Training (Employee - Premium)

90 Minutes Level: Intermediate
Being prepared… that’s what can dramatically change your chance of prevailing during a active shooter/armed intruder situation. Why? Because the shooter is NOT counting on you being ready to act! This comprehensive PREVAIL!® course teaches a trained response that allows for immediate action and a better opportunity to overcome.
Topics: Armed Intruder/Active Shooter, Workplace Violence Prevention, Workplace Safety
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

PREVAIL!® Armed Intruder/Active Shooter Training (Employee - Standard)

60 Minutes Level: Foundational
PREVAIL!® is designed to help your organization better respond in violent situations involving an armed threat. The goals and objectives of this course provide employees with information and strategies on recognizing and responding to the dynamic challenges and issues of violent incidents within the workplace.
Topics: Armed Intruder/Active Shooter, Communication, Management, Workplace Violence Prevention, Workplace Safety
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees