Search Course Catalog (98 Courses Found)

Employees in "Everybody Wins" learn how to take the initiative to quickly resolve conflict with their coworkers and work together to find win/win solutions for most disagreements.

This course is designed to help managers to recognize the most common workplace coaching situations, get the situation under control and on the right track. Effectively coach your employees to increase performance.

Inspire your workforce to deliver service from the heart. This self-study eLearning program drives home the ideals and themes from the best-selling program.

This updated course helps employees identify and report retaliatory behaviors may be observed. Use to inform employees on what retaliation is and why it is important for your organization to put practices in place to avoid it.

Multiple generations in the workplace is becoming more and more common and with multiple generations, comes multiple styles, techniques, ideals, etc. for the "proper" way work should be completed. 

This program helps counteract the shame, blame and stereotyping that create toxic environments and undermine productivity. Using the M.E.E.T. approach, employees learn to recognize, respond to and resolve situations that stem from differences.

Dealing with an angry customer, whether internal or external, can be a tough business challenge. This course will equip your employees to handle those calls and confrontations professionally and calmly.

You will learn not only how to improve leadership skills, but how to use these strong leadership skills to increase productivity so that you can consistently produce extraordinary results in your work.