Course Catalog (832 Courses)

Contains all of the available courses within the TrainingFlow™ LMS.

  • 40 minutes Level: Foundational
    Bad Apples will provide you with a clear, easy-to-use model that will help you think things through to deal with negative attitudes. This course walks you through five scenarios, which demonstrate negativity problems and how to deal with them to improve results.
    Topics: Interpersonal Skills, Change, Communication, Leadership, Sales & Service, Professionalism
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: Employees
  • 21 minutes Level: Intermediate
    This course is great for employees who are new to sales or sales-related work. It explains how to build trust with prospects and customers, demonstrates ways to maintain customer loyalty when handling complaints, and describes how to recognize opportunities and "upsell" existing customers.
    Topics: Sales & Service, Communication, Professionalism
    Industry Settings: Office & General, Retail
    Target Audience: Employees
  • 20 minutes Level: Intermediate
    This program is designed to help sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.
    Topics: Sales & Service, Communication, Professionalism, Coaching & Mentoring
    Industry Settings: Office & General, Retail
    Target Audience: Managers / Supervisors
  • 21 minutes Level: Foundational
    Designed for service and support professionals. This program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.
    Topics: Sales & Service, Communication, Sales, Professionalism, Coaching & Mentoring
    Industry Settings: Office & General
    Target Audience: Employees
  • 39 minutes Level: Foundational
    Designed for sales professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.
    Topics: Sales & Service, Communication, Professionalism
    Industry Settings: Office & General
    Target Audience: Employees
  • 30 - 45 minutes Level: Intermediate
    Enforcing a zero-tolerance policy can be challenging for managers. This program gives your managers practical skills they can apply immediately to handle sensitive situations before they escalate.
    Topics: Diversity, Communication, Harassment, Leadership, Professionalism, Culture Commitment, Conflict Resolution
    Industry Settings: Office & General
    Target Audience: Managers / Supervisors
  • 30 - 45 minutes Level: Intermediate
    This course helps employees positively and productively navigate any change-big or small. Through learning tools such as right-way behavior modeling, this program equips employees with skills to react smarter, adapt faster and engage together more productively when change comes around again.
    Topics: Change, Communication, Compliance, Interpersonal Skills, Leadership, Professionalism, Conflict Resolution
    Industry Settings: Industrial & Manufacturing, Office & General
    Target Audience: Employees
  • 30 - 45 minutes Level: Foundational
    Quality care depends on healthcare professionals who act with integrity and inspire trust. Reinforce the connection between consistent, ethical behavior and institutional excellence with "Integrity Every Day".
    Topics: Ethics, Change, Compliance, Leadership, Professionalism
    Industry Settings: Healthcare
    Target Audience: Employees
  • 30 - 45 minutes Level: Foundational
    Improve communications by helping everyone make their point with impact. Using this simple but powerful five-step process, your workforce will be empowered to communicate with impact anytime, anywhere. They'll develop the power to communicate for better understanding and support.
    Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism
    Industry Settings: Industrial & Manufacturing, Office & General
    Target Audience: Employees
  • 30 - 45 minutes Level: Foundational
    The program's compelling vignettes bring to light the consequence of workplace violence, leaving a lasting impression on participants. Using the S.A.F.E. model, employees learn to recognize warning signs of potential threatening behavior in the workplace and take steps to protect themselves and others.
    Topics: Compliance, Communication, Harassment, Leadership, Professionalism
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: Employees
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