Search Course Catalog (789 Courses Found)
Contains all of the available courses within the TrainingFlow™ LMS.
Results for Industry Setting: Retail
Got Sales?™ Relationship Development
30 Minutes Level: FoundationalBy the end of this module, you will be able to identify the categories of customer relationships, their importance and the techniques for building them. There are three techniques for building good customer relationships: good relationship skills, sustaining interest, and asking good questions.
Topics: Sales & Service, Sales, Customer Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got Sales?™ Customer Business Understanding
25 Minutes Level: FoundationalThe techniques in this course are designed to help you with this task. Foster customer relationships and to recommend solutions to meet each customer’s unique business needs. In order to do so, you must truly understand the customer’s business – what makes them tick, and how they use your solutions to meet their needs and achieve their goals.
Topics: Customer Service, Sales, Sales & Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got Sales?® Qualifying
25 Minutes Level: FoundationalBy the end of this course, you will be able to identify the importance of qualifying and the techniques to successfully qualify an opportunity. You'll learn the techniques for qualifying an opportunity; probing for active needs, identifying the buying committee, determining the timeline, and uncovering risk. You'll also learn three tips to successfully quality opportunities; verifying information, listening for other needs, and proposing alternatives.
Topics: Sales & Service, Sales
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
It's Still Not Just About Sex Anymore™: Harassment & Discrimination in the Workplace
35 - 40 Minutes Level: FoundationalUpdated with the US Supreme Court decision protecting LGBTQ+ workers! In the ever-changing work environment, it's difficult to know--or understand--what's allowed and what's not allowed at work. Using this new course, bring greater awareness to the many types of harassment which can occur in the workplace.
Topics: Harassment, Compliance, Professionalism, Discrimination
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got Performance?® Decisions... Decisions
15 Minutes Level: IntermediateIn a team situation, you and a coworker may look at the same project and see it entirely differently! In this eLearning course, you will learn how to recognize, respond to, and resolve difficult interactions stemming from differences in the way decisions are made.
Topics: Communication, Interpersonal Skills, Collaboration
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Sexual Harassment: It Can Happen Here™ (Managers/Supervisors)
35 Minutes Level: IntermediateExcellent program to help managers clearly identify and understand what behaviors constitute harassment; great as a discussion opener on organizational policies and reporting guidelines.
Topics: Sexual Harassment, Abusive Conduct
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
Got Diversity & Inclusion?™ The Diversity Moment
20 Minutes Level: FoundationalDifferences in culture contribute to the rich vibrancy of our country’s own unique make-up. These differences can present challenges in the workplace, however. Understanding the cultural differences, or diversity in our workplace, goes a long way towards resolving issues. In other words, resolving a “diversity moment”.
Topics: Diversity Dynamics, Inclusion & Equity, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
Got Leadership?™ Ethical Selling
12 Minutes Level: IntermediateBy the end of this course, you will be able to identify the actions you - as a leader - can take to raise the bar of professionalism in sales.
Topics: Ethics, Sales, Leadership, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors
Got Diversity & Inclusion?™ Fiction vs. Fact
12 Minutes Level: FoundationalIt’s sometimes difficult not to become involved in gossip and rumor sharing at work. By the end of this course, you will be able to understand the meaning of diversity and more importantly, inclusion - and the impact of gossip, assumptions, rumors and innuendo in the workplace.
Topics: Inclusion & Equity, Communication, Interpersonal Skills, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General
SafetyBytes® - Keeping It Clean: Handwashing 101
5 Minutes Level: FoundationalMany diseases and illnesses are spread by not properly washing hands. In this SafetyByte module, we’ll discuss the importance of handwashing.
Topics: Workplace Safety, Safety Orientation/Onboarding
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General