Search Course Catalog (787 Courses Found)

Contains all of the available courses within the TrainingFlow™ LMS.

Results for Industry Setting: Retail

TrainingBriefs® Behaviors to Improve Customer Service

5 Minutes Level: Foundational
Great customer service means putting your heart into everything you do. It’s about making customers feel valued. We all must take an active role in creating a customer-centric workplace.
Topics: Customer Service, Interpersonal Skills, Sales & Service, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

TrainingBriefs® Behaviors for Success

6 Minutes Level: Foundational
The behaviors we display at work can help you get a promotion, succeed on projects, meet goals, and just generally enable you to enjoy your job more. Identify the common behaviors of successful employees.
Topics: Professionalism, Communication, Motivation, Interpersonal Skills, Collaboration
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Employees

TrainingBriefs® Listening to Our Employees

6 Minutes Level: Foundational
In this course, we'll take a look at an example of this type of situation and spend some time talking about what we, as managers and leaders, should do to ensure that we are always approachable.
Topics: Communication, Interpersonal Skills, Leadership, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

TrainingBriefs® Misusing Confidential Information

5 Minutes Level: Foundational
A code of ethics establishes parameters for professional conduct. A breach of confidential information by a former employee can be disastrous.
Topics: Ethics, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

TrainingBriefs® Ethical Dilemma: Spreading Rumors

5 Minutes Level: Foundational
You and a friend are having lunch… when the friend reveals that she has been fostering uncertainty about her company’s competitor... you know... spreading rumors about them. What would you do?
Topics: Ethics, Compliance, Sales, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

TrainingBriefs® Ethical Dilemma - Insider Information

5 Minutes Level: Foundational
In this course, you’ll observe two coworkers having a casual conversation when one of them makes the suggestion of obtaining inside information to win a contract bid.
Topics: Ethics, Compliance, Sales & Service, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

TrainingBriefs® Integrity in Hiring

6 Minutes Level: Foundational
This course looks at a specific hiring example and spends some time talking about what you should do in this situation making sure you always act with integrity.
Topics: Ethics, Compliance
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

TrainingBriefs® Ethical Dilemma - I’m Not Here

7 Minutes Level: Foundational
If you’re being pressured by a friend, coworker or even a manager... to lie… going along with them may seem like the easiest thing to do at first. It’s not!
Topics: Ethics, Compliance, Leadership, Professionalism
Industry Settings: Healthcare, Office & General, Retail
Target Audience: General

TrainingBriefs® Handling Integrity Moments

6 Minutes Level: Foundational
This course outlines a process to guide your responses in order to build a culture of both honesty and trust in your organization.
Topics: Ethics, Communication, Leadership, Management
Industry Settings: Healthcare, Office & General, Retail
Target Audience: Managers / Supervisors

TrainingBriefs® Compromising Your Standards

6 Minutes Level: Foundational
When it comes to using inaccurate information to meet a deadline - even if it doesn't seem to impact or affect the outcome of a situation - is a very slippery slope. Sometimes there is information that should not be kept confidential.
Topics: Ethics, Compliance
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General