Course Catalog (1037 Courses)

Contains all of the available courses within the TrainingFlow™ LMS.

Got Performance?® When Policies and Service Collide

14 Minutes Level: Intermediate
This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer. You will benefit from alternative solutions, increased job satisfaction, and calmer customer interactions.
Topics: Customer Service, Interpersonal Skills, Sales & Service
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Got Leadership?™ Dealing with Attitude Issues

20 Minutes Level: Intermediate
Dealing with attitude issues is a common problem for managers. You can have a terrific team of people, but one bad attitude can be the weak link in the chain that pulls everyone else down. This course will help managers deal with negative attitudes and create positive outcomes for all.
Topics: Interpersonal Skills, Change, Communication, Management
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

SafetyBytes® - HazCom: Types Of Hazardous Substances

6 Minutes Level: Intermediate
Whether at home or in a work setting, most of us handle chemicals in one form or another. Sometimes, without even being aware of it. In this module, we’ll review the different types of hazardous substances that you may come into contact with.
Topics: Workplace Safety, Safety Orientation/Onboarding
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General
Target Audience: General

SafetyBytes® - HazCom: Health Hazard Concepts

5 Minutes Level: Intermediate
The SDS (safety data sheet) provides detailed information about the chemical’s composition, health and physical hazards, precautions for safe handling, and what to do in the event of an emergency. In this course, we’ll describe some basic health hazard concepts you may find on SDSs.
Topics: Workplace Safety, Safety Orientation/Onboarding
Industry Settings: Healthcare, Industrial & Manufacturing
Target Audience: General

SafetyBytes® - HazCom: Routes Of Exposure

6 Minutes Level: Intermediate
Knowing the potential hazards of the chemicals you work with is a vital first step in ensuring your safety - both on the job, and at home. In this lesson, we’ll discuss the routes of entry that hazardous materials might have you’re your body.
Topics: Workplace Safety, Safety Orientation/Onboarding
Industry Settings: Healthcare, Industrial & Manufacturing
Target Audience: General

Got Diversity & Inclusion?™ The Negative Impact of Unconscious Bias

15 Minutes Level: Intermediate
This course will help you in dealing effectively with individuals and cultural differences - or diversity - that impact relationships with co-workers, customers and other stakeholders who are critical to the success of your organization.
Topics: Diversity Dynamics, Communication, Professionalism, Inclusion & Equity, Unconscious Bias
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

SafetyBytes® - Cleaning Your Respirator

6 Minutes Level: Foundational
Respirators are not maintenance-free. In this SafetyBytes® course, we’ll review the procedures for cleaning your respirator.
Topics: Workplace Safety, Safety Orientation/Onboarding
Industry Settings: Industrial & Manufacturing
Target Audience: General

SafetyBytes® - Fit Testing Your Respirator

6 Minutes Level: Foundational
Once you have selected the right respirator for the job you must pass a fit test. Fit testing is one of the primary components of your respirator program. In this lesson, we’ll review the procedures for properly testing your respirator.
Topics: Workplace Safety, Safety Orientation/Onboarding
Industry Settings: Industrial & Manufacturing
Target Audience: General

SafetyBytes® - Overview of Supplied Air Respirators

5 Minutes Level: Foundational
Atmosphere supplying respirators, or ASRs, are used to supply breathable air in conditions that are classified as immediately dangerous to life and health. In this lesson, we’ll review the advantages and disadvantages of the supplied air respirator (SAR).
Topics: Workplace Safety, Safety Orientation/Onboarding
Industry Settings: Industrial & Manufacturing
Target Audience: General

SafetyBytes® - Overview of the SCBA Respirator

5 Minutes Level: Foundational
Atmosphere supplying respirators, or ASRs, provide breathable air from a clean air source, one other than the surrounding contaminated work atmosphere. In this module, we’ll review the advantages and disadvantages of the SCBA.
Topics: Workplace Safety, Safety Orientation/Onboarding
Industry Settings: Industrial & Manufacturing
Target Audience: General