Course Catalog (1038 Courses)

Contains all of the available courses within the TrainingFlow™ LMS.

Got Performance?® Handling Interruptions with a Smile

13 Minutes Level: Foundational
Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves. By completing this course, you will benefit from increased job satisfaction, stress reduction, and more efficient customer service.
Topics: Customer Service, Interpersonal Skills, Professionalism
Industry Settings: Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Got Leadership?™ Tackling Team Pitfalls

20 Minutes Level: Intermediate
By the end of this module, you will be able to identify unprofessional behavior in the workplace, management responsibilities for establishing and maintaining a respectful workplace, and respond to unprofessional behavior and inappropriate conduct by using effective communication methods.
Topics: Teamwork, Communication, Interpersonal Skills, Leadership, Management, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General
Target Audience: Managers / Supervisors

Got Leadership?™ Interviewing: Using Current Work Examples

12 Minutes Level: Intermediate
Effective interviewing skill is an important asset for a manager. By the end of this course, you will be able to identify five probing strategies used in behavior-based interviewing and how to probe for current work examples.
Topics: Interviewing & Hiring, Communication, Interpersonal Skills, Management
Target Audience: Managers / Supervisors

Got Leadership?™ Getting Employees to Care

20 Minutes Level: Intermediate
As a manager, you can help by not making assumptions, asking the right questions, and asking your employees for feedback on what personally motivates them. By the end of this course, you will be able to identify ways to motivate employees before there is an issue and ways to approach employees who already stopped trying.
Topics: Management, Communication, Motivation, Interpersonal Skills, Leadership, Professionalism, Coaching & Mentoring
Industry Settings: Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

Got Leadership?™ The Difficult Performance Appraisal

18 Minutes Level: Intermediate
As a leader, when an employee isn’t performing or acting appropriately, you are required to take action. This course helps you identify the benefits of a performance appraisal and the proper techniques to navigate through a difficult performance appraisal.
Topics: Management, Communication, Interpersonal Skills
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Got Leadership?™ Dealing with Attendance Issues

20 Minutes Level: Intermediate
This course emphasizes the role of coaching in creating successful outcomes when dealing with employee attendance issues. You will learn that making time for coaching has several benefits such as increased productivity, improved well-being and expanded employee effectiveness.
Topics: Leadership, Communication, Management, Professionalism, Coaching & Mentoring
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

Got Leadership?™ Communication Skills for New Supervisors

15 Minutes Level: Intermediate
Good communication skills are vital to being an effective leader. This course provides the tools for handling potentially difficult conversations with employees. It will also help you establish the boundaries that all (especially new) supervisors need to establish.
Topics: Communication, Leadership, Management, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

Got Leadership?™ Are You a Know-It-All Boss?

15 Minutes Level: Intermediate
As a leader, you manage multiple priorities and shifting deadlines on a daily basis. This course gives you practice at assessing your personal reaction to situations. It will provide you with opportunities to see the impact of your choices and where you want to be as a leader.
Topics: Leadership, Change, Communication, Interpersonal Skills, Management, Respect, Collaboration
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

Got Diversity?™ Respecting Religious Diversity (for Managers)

15 Minutes Level: Intermediate
By the end of this course, you will be able to identify workplace behaviors that may not show respect for religious diversity and determine the correct action to take when inappropriate religious remarks are made.
Topics: Diversity Dynamics, Communication, Management, Inclusion & Equity, Respect, Unconscious Bias
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Sexual Harassment in the Workplace: It’s Not Enough to Know Better (Managers)

50 Minutes Level: Intermediate
Managers and supervisors are held to a higher legal standard in sexual harassment cases. This course provides the education, guidance, and authority to help managers rise to the challenge of preventing, recognizing, and reporting sexual harassment in the workplace.
Topics: Sexual Harassment, Compliance
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors