Course Catalog (708 Courses)

Contains all of the available courses within the TrainingFlow™ LMS.

  • 25 Minutes Level: Foundational
    Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them. Think of an objection as a gift from the customer.
    Topics: Sales & Service, Sales, Interpersonal Skills
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 5 Minutes Level: Foundational
    The term high voltage usually means electrical energy at voltages high enough to inflict harm on living things. Equipment and conductors that carry high voltage warrant particular safety requirements and procedures. In this course, we’ll discuss accidental contact with high voltage.
    Topics: Workplace Safety, Safety Orientation/Onboarding
    Industry Settings: Industrial & Manufacturing, Office & General
    Target Audience: General
  • 5 Minutes Level: Foundational
    Electrical shocks can range from a mild discomfort to death. Electrical shock is a cause of workplace injuries that often results in long term disability and death. In this module, we’ll review electrical safety training.
    Topics: Workplace Safety, Safety Orientation/Onboarding
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 6 Minutes Level: Foundational
    Common symptoms of CTDs include a decreased range of motion, decreased grip strength, swelling of a joint or part of an arm, shoulder, neck, or leg. In this module, we’ll discuss the first steps you can take to prevent ergonomic disorders.
    Topics: Workplace Safety, Safety Orientation/Onboarding
    Industry Settings: Industrial & Manufacturing, Office & General
    Target Audience: General
  • 5 Minutes Level: Foundational
    Health effects that can result from poor ergonomics generally affect the nerves, muscle, and tendons. Common symptoms include a decreased range of motion, decreased grip strength, or swelling of a joint. In this module, we’ll discuss good work practices that are vital in preventing ergonomic disorders.
    Topics: Workplace Safety, Safety Orientation/Onboarding
    Industry Settings: Industrial & Manufacturing, Office & General
    Target Audience: General
  • 5 Minutes Level: Foundational
    Many products containing hazardous materials are used and stored in businesses routinely. In this course, we’ll review the requirements of the U.S. Department of Transportation, or DOT, for identifying these various types of hazardous materials.
    Topics: Workplace Safety
    Industry Settings: Industrial & Manufacturing
    Target Audience: General
  • 6 Minutes Level: Foundational
    An accident is any unplanned event that results in personal injury, property damage, or both. In this lesson, we’ll discuss the techniques you should use when interviewing individuals during the course of an accident investigation.
    Topics: Workplace Safety
    Industry Settings: Industrial & Manufacturing, Office & General
    Target Audience: Managers / Supervisors
  • 5 Minutes Level: Foundational
    Accidents resulting in injuries requiring medical attention or resulting in significant property damage, as well as close calls or near misses of this type, should all be properly investigated. In this module, we’ll discuss an overview of accident investigations.
    Topics: Workplace Safety
    Industry Settings: Industrial & Manufacturing, Office & General
    Target Audience: Managers / Supervisors
  • 25 Minutes Level: Foundational
    Communication is the core one-on-one verbal and written skill a sales person must have to successfully complete customer interactions. This includes telephone, face-to-face conversation skills, and simple writing tasks such as composing an email. Listening skills are also a part of communication.
    Topics: Communication, Sales, Sales & Service
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
  • 40 Minutes Level: Foundational
    Learners will observe eight video vignettes which will help them recognize and respond appropriately to unethical situations. Users will benefit from this course by learning to recognize unethical situations, evaluate decisions, understanding the importance of reflection.
    Topics: Ethics, Communication, Professionalism, Conflict Resolution
    Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
    Target Audience: General
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