Course Catalog (1038 Courses)

Contains all of the available courses within the TrainingFlow™ LMS.

TrainingBriefs® Serving the Customer

5 Minutes Level: Intermediate
New Micro-Learning! Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.
Topics: Customer Service, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Conducting Legal Interviews™ (eLearning Classic)

40 Minutes Level: Intermediate
Hiring employees can be an expensive and lengthy process. Managers are often in a hurry to fill vacant positions in order to maintain the productivity of their departments. They are usually so focused on getting the position filled, they may not realize they have asked an inappropriate interviewing question. Keeping interviewers up to date on legal interviewing practices is invaluable to your organization. Court costs and legal fees as well as time off the job can cost your organization both money and bad publicity.
Topics: Interviewing & Hiring, Compliance, Management
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

TrainingBriefs® Are Your Employees Engaged?

5 Minutes Level: Foundational
New Micro-Learning! Employee engagement is a workplace approach resulting in the right conditions for all members of an organization to give of their best each day. Engaged employees are committed to their organization’s goals and values, and motivated to contribute to organizational success, with an enhanced sense of their own well-being.
Topics: Motivation, Leadership, Management
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

TrainingBriefs® No Foreigners Allowed

5 Minutes Level: Foundational
New Micro-Learning! Can you - as a manager - be held accountable for harassing behavior of your team members or direct reports? This course takes a look at the potential consequences of looking the other way when you notice harassing behavior in the workplace.
Topics: Harassment, Management, Discrimination
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

TrainingBriefs® The Lilly Ledbetter Fair Pay Act

8 Minutes Level: Intermediate
New Micro-Learning! The Lilly Ledbetter Fair Pay Act overturned the Supreme Court's decision in Ledbetter v. Goodyear Tire & Rubber Co., which severely restricted the time period for filing complaints of employment discrimination concerning compensation. This course explains the act an the EEOC's longstanding position that each paycheck that contains discriminatory compensation is a separate violation regardless of when the discrimination began.
Topics: Discrimination, Compliance
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

TrainingBriefs® That’s Generation Z?

5 Minutes Level: Foundational
New Micro-Learning! The newest generation of workers (Gen Z) will increase the complexity of managing and working across generations, especially considering that more than 75% of workers identify "managing multi-generational teams" and "different work expectations across generations" as challenges. Organizations must prioritize generational training to ensure the generational gap at work doesn't continue to expand and result in poor communication, collaboration, engagement and more.
Topics: Generational Challenges, Diversity Dynamics, Inclusion & Equity, Respect
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: General

Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work (Streaming)

18 minutes Level: Foundational
This program is about recognizing and preventing bullying in the workplace. Bullying can happen in any size organization and in any department. Awareness is paramount. It is everyone's responsibility to prevent it. Streaming course version.
Topics: Abusive Conduct, Communication, Harassment, Management, Professionalism
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General
Target Audience: Employees

Employee Engagement: Enhancing Your Work Culture™ (eLearning Classic)

40 Minutes Level: Intermediate
Employee engagement is a workplace approach resulting in the right conditions for all members of an organization to give of their best each day, committed to their organization’s goals and values, motivated to contribute to organizational success, with an enhanced sense of their own well-being. If the leaders of an organization understand the level of passion their workforce has for the job, they are a step ahead of the competition.
Topics: Leadership, Management
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

TrainingBriefs® Effective Interviewing: Contrary Evidence

6 Minutes Level: Intermediate
New Micro-Learning! When an interviewer begins to get a one-sided impression during a job interview, they tend to ask questions that will further confirm that impression. The reverse is also true. When an interviewer thinks a candidate has all the wrong skills or behaviors, they tend to ask questions that confirm the impression. To prevent these common interview issues, the interviewer needs to ask for contrary evidence.
Topics: Interviewing & Hiring, Leadership
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors

TrainingBriefs® Zero Tolerance (with Fairness and Respect)

8 Minutes Level: Intermediate
New Micro-Learning! Most organizations have zero tolerance policies these days. Whether it's drugs, workplace violence, or harassment… organizations are making a clear statement about what is acceptable behavior at work. But - even though the zero tolerance policy may be clear - as managers, you have to know how to enforce it. And that means you have to know how to recognize and correct situations that cross the line.
Topics: Leadership, Compliance, Collaboration
Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail
Target Audience: Managers / Supervisors