TrainingBriefs™ Creating a Positive Customer Experience
TrainingBriefs™ Course

TrainingBriefs™ Creating a Positive Customer Experience

5 Minutes Level: Foundational

Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.

Target Audience: General
Language: English

Features

  • Audio Narration (Female)
  • Video
  • Post-Assessment

Learning Objectives

  • Focus on the customer and listen actively
  • Demonstrate a positive attitude and be proactive
  • Fulfill the customer’s want and needs by solving the problem.

Description

Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.

Industry Settings

  • Industrial & Manufacturing
  • Office & General
  • Retail

Diversity Profile

  • Caucasian(s)
  • African American(s)
  • Female Narrator

Compatiblity Notes

  • Modern Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge, Internet Explorer 10+
  • Mobile Browsers: Android Chrome on Android 7+, Apple Safari on iPhone&iPad
  • Mobile App: TrainingFlow™ iOS & Android App


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