TrainingBriefs™ The Angry Customer
TrainingBriefs™ Course

TrainingBriefs™ The Angry Customer

6 Minutes Level: Foundational

When it comes to serving customers, you are bound experience situations in which one or more are not happy. How you react in these situations impacts the perception the customer.

Target Audience: General
Language: English

Features

  • Audio Narration (Male)
  • Video
  • Accessible / 508 Compliant
  • Post-Assessment

Learning Objectives

  • How to respond to an angry customer.
  • Know the strategies for dealing with an irate customer.

Description

New Micro-Learning!

When it comes to serving customers, you are bound experience situations in which one or more are not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.

Industry Settings

  • Healthcare
  • Industrial & Manufacturing
  • Office & General
  • Retail

Diversity Profile

  • Caucasian(s)
  • Middle-Eastern(s)
  • Male Narrator

Compatiblity Notes

  • Modern Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge, Internet Explorer 10+
  • Mobile Browsers: Android Chrome on Android 7+, Apple Safari on iPhone&iPad
  • Mobile App: TrainingFlow™ iOS & Android App


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