TrainingBriefs™ Dealing with Angry Customers
TrainingBriefs™ Course

TrainingBriefs™ Dealing with Angry Customers

6 Minutes Level: Foundational

As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.

Target Audience: General
Language: English

Features

  • Audio Narration (Male)
  • Video
  • Accessible / 508 Compliant
  • Post-Assessment

Learning Objectives

  • Know the power of having a positive attitude.
  • How to handle angry and disgruntled customers.
  • How positive attitude helps.

Description

New Micro-Learning!

As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.

Industry Settings

  • Healthcare
  • Industrial & Manufacturing
  • Office & General
  • Retail

Diversity Profile

  • Caucasian(s)
  • Middle-Eastern(s)
  • Male Narrator

Compatiblity Notes

  • Modern Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge, Internet Explorer 10+
  • Mobile Browsers: Android Chrome on Android 7+, Apple Safari on iPhone&iPad
  • Mobile App: TrainingFlow™ iOS & Android App


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