Sales Series: Win the SALE™ Supporting the Sale
Classic Course

Sales Series: Win the SALE™ Supporting the Sale

21 minutes Level: Intermediate

This course is great for employees who are new to sales or sales-related work. It explains how to build trust with prospects and customers, demonstrates ways to maintain customer loyalty when handling complaints, and describes how to recognize opportunities and "upsell" existing customers.

Target Audience: Employees
Language: English

Features

  • Audio Narration
  • Inline Quizzes
  • Video
  • Accessible / 508 Compliant
  • Post-Assessment

Learning Objectives

  • Identify methods of dealing with complaints or problems.
  • Use a six-step process for resolving complaints.
  • Select approaches to adding value to existing products or services.

Description

This course is great for employees who are new to sales or sales-related work. It explains how to build trust with prospects and customers, demonstrates ways to maintain customer loyalty when handling complaints, and describes how to recognize opportunities and "upsell" existing customers.

Industry Settings

  • Office & General
  • Retail

Diversity Profile

  • Various Ages
  • Diverse Video Cast


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