Win the S.A.L.E.™ Supporting the Sale
Classic Course

Win the S.A.L.E.™ Supporting the Sale

30 Minutes Level: Intermediate

This course is great for employees who are new to sales or sales-related work. It explains how to build trust with prospects and customers, demonstrates ways to maintain customer loyalty when handling complaints, and describes how to recognize opportunities and "upsell" existing customers.

Target Audience: Employees
Language: English

Sales & Service

Features

  • Audio Narration
  • Interactive Exercises
  • Inline Quizzes
  • Video
  • Post-Assessment

Learning Objectives

  • Identify methods of dealing with complaints or problems.
  • Use a six-step process for resolving complaints.
  • Select approaches to adding value to existing products or services.

Description

This course is great for employees who are new to sales or sales-related work. It explains how to build trust with prospects and customers, demonstrates ways to maintain customer loyalty when handling complaints, and describes how to recognize opportunities and "upsell" existing customers.

Learning Topics

Industry Settings

  • Office & General
  • Retail

Compatibility Notes

  • Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
  • Supports Android App: TrainingFlow™ app on Android devices
  • Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+


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