Got Sales?™ Handling Objections
LearningBytes® Course

Got Sales?™ Handling Objections

25 Minutes Level: Foundational

Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them. Think of an objection as a gift from the customer.

Target Audience: General
Language: English

Sales & Service

Features

  • Audio Narration
  • Interactive Exercises
  • Inline Quizzes
  • Post-Assessment

Learning Objectives

  • Identify why handling objections is important
  • Identify the three common types of objections
  • Identify the three-step model for overcoming objections

Description

Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them. Think of an objection as a gift from the customer. Objections require an emotional investment, and few customers will go through the work of articulating an objection unless they’re truly considering what you have to offer.

Learning Topics

Industry Settings

  • Healthcare
  • Industrial & Manufacturing
  • Office & General
  • Retail

Compatibility Notes

  • Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
  • Supports Android App: TrainingFlow™ app on Android devices
  • Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+


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