Exceeding Internal Customer Expectations

“Customer service” is sometimes used as a buzz phrase. We hear that great customer service, for our external customer, depends on excellent internal customer service. But what does that mean? Having satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success — especially in tough economic times.

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New Course
Interactive eLearning

Language: English

Topic: Customer Service

Industry Setting: Healthcare, Industrial & Manufacturing, Office & General, Retail

Other Topics: Communication, Interpersonal Skills, Professionalism

Target Audience: General

Course Level: Foundational

Seat Time: 25 Minutes

Rating: Not rated yet

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