Exceeding Internal Customer Expectations
Classic Course

Exceeding Internal Customer Expectations

25 Minutes Level: Foundational

Having satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success. Taking the time to provide exceptional internal customer service will go a long way in opening opportunities in your career, burnishing your reputation and positioning you for success.

Target Audience: General
Language: English

Features

  • Audio Narration (Male)
  • Inline Quizzes
  • Video
  • Accessible / 508 Compliant
  • Post-Assessment

Learning Objectives

  • Define who internal customers are.
  • Improve service within your organization.
  • Increase productivity, and as a result, provide your customers better service.
  • Create interdepartmental service strategies that help, rather than hinder, work stream in your organization.
  • Set clear and reasonable expectations and guidelines so internal customers know what to expect.
  • Explore the essential elements for improving internal customer service.

Description

“Customer service” is sometimes used as a buzz phrase. We hear that great customer service, for our external customer, depends on excellent internal customer service. But what does that mean?

Having satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success — especially in tough economic times. Taking the time to provide exceptional internal customer service will go a long way in opening opportunities in your career, burnishing your reputation and positioning you for success – and you’ll have lots of very satisfied colleagues advocating for you.

Industry Settings

  • Healthcare
  • Industrial & Manufacturing
  • Office & General
  • Retail

Diversity Profile

  • Various Ages
  • Diverse Video Cast
  • Male Narrator


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