Got Performance?™ Think Like a Customer
10 Minutes Level: Foundational
The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service.
Target Audience: General
- Audio Narration (Male)
- Accessible / 508 Compliant
Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring plain and simple. The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service.
Did you know 40% of customers switch to a competitor because of poor service? Only 8% switch because of cost. And even worse, 68% of customers feel customer service is indifferent at best. Those are some sobering statistics. Don’t be a bad service statistic! You can change things around and all it takes is to start thinking like a customer.
|Customer Service: Think Like a Customer||Customer Service|
|Got Performance?™ Handling Interruptions with a Smile||Customer Service|
|Got Performance?™ Co-Workers Are Your Customers, Too!||Customer Service|
|Got Performance?™ Diffusing Customer Emotions||Customer Service|
|Got Performance?™ When Policies and Service Collide||Customer Service|
|Got Performance?™ Time Management||Change|
|The Courage to Coach™: A Common Sense Approach to Confronting Tough Employee Performance Situations||Coaching|
|Got Sales?™ Value Proposition||Sales & Service|
|Got Leadership?™ The Difficult Performance Appraisal||Management|
|Got Sales?™ Handling Objections||Sales & Service|