Got Performance?™ Think Like a Customer
LearningBytes® Course

Got Performance?™ Think Like a Customer

10 Minutes Level: Foundational

The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service.

Target Audience: General
Language: English

Features

  • Audio Narration (Male)
  • Branching
  • Video
  • Accessible / 508 Compliant
  • Post-Assessment

Learning Objectives

  • Identify the importance of customer service.
  • Choose behaviors to improve customer service.

Description

Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring plain and simple. The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service.

Did you know 40% of customers switch to a competitor because of poor service? Only 8% switch because of cost. And even worse, 68% of customers feel customer service is indifferent at best. Those are some sobering statistics. Don’t be a bad service statistic! You can change things around and all it takes is to start thinking like a customer.

Industry Settings

  • Healthcare
  • Industrial & Manufacturing
  • Office & General
  • Retail

Diversity Profile

  • Caucasian(s)
  • African American(s)
  • Male Narrator

Compatiblity Notes

  • Modern Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge, Internet Explorer 10+
  • Mobile Browsers: Android Chrome on Android 7+, Apple Safari on iPhone&iPad
  • Mobile App: TrainingFlow™ iOS & Android App


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