Got Performance?™ When Policies and Service Collide

As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.

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New Course
Interactive eLearning

Language: English

Topic: Customer Service

Industry Setting: Healthcare, Industrial & Manufacturing, Office & General, Retail

Other Topics: Interpersonal Skills, Sales & Service

Target Audience: General

Course Level: Intermediate

Seat Time: 14 Minutes

Rating: Not rated yet

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