Streaming Video

Glad I Could Help: Real Customer Service Situations for Discussion™ (Streaming)

25 Minutes Level: Foundational Rating

Help service representatives deal effectively with difficult customer situations. Streaming course version.

Target Audience: Employees
Language: English

Features

Explain why the customer's perception of the quality of service he/she receives is the only thing that counts.
Demonstrate the skills necessary to make sure the customer is left with a positive, memorable impression.

Dealing with an angry customer, whether internal or external, can be a tough business challenge.

This course will equip your employees to handle those calls and confrontations professionally and calmly.

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