Glad I Could Help: Real Customer Service Situations for Discussion™
Classic Course

Glad I Could Help: Real Customer Service Situations for Discussion™

30 - 45 minutes Level: Foundational Rating

Dealing with an angry customer, whether internal or external, can be a tough business challenge. This course will equip your employees to handle those calls and confrontations professionally and calmly.

Target Audience: Employees
Language: English

Features

  • Audio Narration (Male)
  • Inline Quizzes
  • Video
  • Accessible / 508 Compliant
  • Post-Assessment

Learning Objectives

  • Explain why the customer's perception of the quality of service he/she receives is the only thing that counts.
  • Explain the importance of keeping the focus on what you can do to solve a customer's problem vs. what you can't do.
  • Exhibit a "glad I could help" attitude when dealing with customers.
  • Demonstrate the skills necessary to make sure the customer is left with a positive, memorable impression.

Description

Dealing with an angry customer, whether internal or external, can be a tough business challenge. This course will equip your employees to handle those calls and confrontations professionally and calmly. They'll become experts at working through misunderstandings and frustration over policies and practices, while ensuring customers feel heard and valued.

Industry Settings

  • Industrial & Manufacturing
  • Office & General
  • Retail

Diversity Profile

  • Various Ages
  • Diverse Video Cast
  • Male Narrator


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